Telephone Business Development Manager

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Reporting To:
Business Development Hub Team Leader
Competitive + Benefits
United Kingdom, Glasgow
Job Ref:

The Role

The Shawbrook Group is a specialist UK lender and savings bank founded in 2011 to serve the needs of SMEs and individuals in the UK with a range of lending and savings products. Due to a recent acquisition, The Mortgage Lender (TML) is now part of the Shawbrook Group, reinforcing TML’s growth plans with the strength of a retail savings franchise.

TML is a specialist intermediary-only mortgage lender that provides products and criteria that meet the needs of borrowers who are not served by the high street.

Due to growth, TML are currently looking for a Telephone Business Development Manager who will report to the Business Development Hub Team Leader. You will manage inbound telephone calls, promoting The Mortgage Lender (TML), its services, products and criteria. The TBDM will identify the intermediary’s business and case requirements by fact finding their needs and tailoring responses to match the requirements, whilst supporting their paired field Business Development Manager.


Providing support to introducers ensuring they understand our product range and credit policy via inbound/outbound calls and email channels

Call out to newly registered brokers introducing them to TML

Actively manage application pipeline through contact with the broker and internal departments

Responsible for the management of the departmental email channels

Provide technical support on portal and registration issues to intermediaries

Undertaking pre-registration verification checks for new intermediaries

Achievement of individual and team targets and KPI’s to increase business volumes

Input and maintain accurate and current CRM data

Liaise with all areas of the business for pre- and post-sale queries

Ensure brokers are submitting applications via the correct channels by managing the daily reports

Challenge and evidence aspects of specific cases where we can demonstrate a case fits TML credit policy and product range

Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements

Project work as and when required

Provide support to field-based Business Development Managers as required

Highlight new leads to the relevant regional Business Development Managers

The Person

Previous experience of working within the mortgage sector is essential

Previous experience in an outbound & inbound telesales environment would be desirable

Able to demonstrate a background of successful relationship building and an aptitude for sales