Service Times
Service Times
Our service and turnaround times
Figures accurate as of 9th April 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 144 hours
Documents Assessed
within 144 hours
Valuations Assessed
within 144 hours
Telephone average wait time
2 minutes 54 seconds
CORONAVIRUS BROKER HUB
FAQ's for our broker partners
PLEASE NOTE: CONTENT ACCURATE AS OF 14/05/20
- Q&A
Buy to let applications are unaffected because our Buy to let funding is not dependent on capital markets.
We continue to offer great products and service for BTL customers including Desktop valuations in view of the government’s social distancing instructions.
Take a look at our Buy to Let product range for more information.
Our Real Life Lending approach means that we will review an applicant’s individual circumstances and try to help wherever we can. We understand that applicants may have been affected by the current crisis.
Customers can find out more on how we can help them during the current crisis here.