Service Times
Service Times
Our service and turnaround times
Figures accurate as of 26th January 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 72 hours
Documents Assessed
within 72 hours
Valuations Assessed
within 72 hours
Telephone average wait time
20 seconds
App to Offer (working days)
40 days
YOUR IMPORTANT BITS
All our documents are kept safe and sound right here. So whenever you need to dig them up, you know where to find them.
Documents 29 of 29
Product Guides
Residential Product Guide
Buy To Let Product Guide
Residential Criteria Guide
Buy to Let Criteria Guide
Expat Criteria Guide
Case Submission
Residential Affordability Assessment Form
Submission Route Guide
Gifted Deposit/Equity Form
Residential Property Criteria
Buy to Let Property Criteria
Contractor Submission Guide
Residential Checklist Item Guide
Direct Debit Mandate
Data Capture Form - Residential
Data Capture Form - Buy to Let
Customer Declaration
Conveyancing Lender Panel
Conveyancing – Portal Keying Guide
Payment of Procuration Fees
Buy to Let Portfolio Submission Form
Buy to Let Portfolio Submission Guide
Buy to Let Additional Directors/Shareholders Form
Buy to Let Checklist Item Guide
Acceptable Tenancy Guidelines
Customer Information
Residential Fees / Tariff of charges
Buy to Let Fees / Tariff of charges
Privacy & Fair Processing Notice
Complaints Leaflet
Residential Mortgage Terms and Conditions
Buy to Let Mortgage Terms and Conditions 2020
(Your mortgage offer documentation will state which version applies)
(Your mortgage offer documentation will state which version applies)
Buy to Let Mortgage Terms and Conditions 2018
(Your mortgage offer documentation will state which version applies)
(Your mortgage offer documentation will state which version applies)
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