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Service Times arr-up
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Our service and turnaround times

Figures accurate as of 9th April 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 144 hours

Documents Assessed

Documents Assessed

within 144 hours

Valuations Assessed

Valuations Assessed

within 144 hours

Telephone average wait time

Telephone average wait time

2 minutes 54 seconds

Coronavirus Broker Hub

FAQs for our Broker Partners

PLEASE NOTE: CONTENT ACCURATE AS OF 14/05/20

  • Frequently Asked Questions

Buy to let applications are unaffected because our Buy to let funding is not dependent on capital markets.

We continue to offer great products and service for BTL customers including Desktop valuations in view of the government’s social distancing instructions.

Take a look at our Buy to Let product range for more information.

Our Real Life Lending approach means that we will review an applicant’s individual circumstances and try to help wherever we can. We understand that applicants may have been affected by the current crisis.

Customers can find out more on how we can help them during the current crisis here.

Get in touch

There’s always someone here for you, all you have to do is holler and we’ll come running.

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Already applied or have a mortgage with us?

If you want to be our friend or are already one of the family then just click the right button and you’re off.

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